FAQ | Nauset Kennels

FAQ's

What does my dog do during the day?

Our schedule rarely varies, allowing the dogs the comfort of a routine. Our dogs are let out around 7:45 a.m. to do their business while we prep their food and medicines as needed. After breakfast, the dogs “take care of business” outside, while inside, the kennel is thoroughly cleaned.

At approximately 8:30 let the play begin! We separate our dogs into the play-yards and begin the morning personal times (walk, run, or love). If the weather permits and the dogs are settled in with each other, we will leave them out for as long as possible. Fresh water is always available. We do try to provide non-social dogs individual time in a play yard, but cannot guarantee this. Personal play times are available.

Everyone comes in by 3:30 p.m. so our feeding and cleaning routine can begin again and we can start to prepare the kennel for the evening hours.

We close at 5 p.m. Our animals are settled and tucked in when we close.

My dog is super-high energy. Will he get enough exercise?

Our dogs get lots of exercise in our play-yards and lots of stimulation from being around so many other dogs. If you have one of those super-duper high energy dogs, then we recommend personal times for an additional charge. One of our employees will run, walk or play with your dog for twenty minutes. You tell us how often; some of our clients require two to three play times a day while others only need one or two spread throughout a visit.

My dog does not play well with others. Will she have alone time in the play yards?

We make every effort to ensure that all dogs have outside time. However, this is not always feasible and we cannot guarantee that your dog will have individual time in the play yard. We recommend signing your dog up for personal play times or hand walking.

Will my cat be allowed outside?

Our cat room is very unique in that our kitty clients are not caged and do, in fact, have access to a fully enclosed outdoor space of their own, separate from the dogs.

My cat is an only cat. How will she adjust to an open cat room with other cats?

Social cats tend to gravitate to other social cats. Less social cats like to find their own space. Interestingly, cats tend to avoid one another while in the cattery. Pens are always open for the more quiet kitty.

What should I bring when boarding my dog or cat?

If your dog or cat is on a special diet then we recommend bringing that food. Please label the bag, container, or cans. Some of our clients are on the Raw diet, others come in with containers of homemade food. We will feed what your pet requires, when your pet requires it.

You may bring a small blanket from home, or even a shirt that might smell like home. While we accept these comforts for your dog or cat, please know that we cannot guarantee that they will not be ruined or soiled. We do not accept crates, but will be happy to provide one at night for your crate-trained dog.

Do you ban any breeds or dogs from your kennel?

No. Our kennel set-up allows us to board any and all types of dogs. While we do not discriminate, we do not allow aggressive dogs of any breed to mix with the general population.

Is someone there 24 hours a day in case of an emergency?
One of our employees does live above the kennel, so someone is almost always there during the off-hours.

What do you do in case of an emergency?

We immediately assess the situation and if possible, we will take your animal to your local vet. If there is an emergency, all local vet services now send all of their clients immediately to Care, located in Dennis. While we will make every effort to contact you, our first priority is the care of your pet. If you have any concerns about decisions being made for your pet while you are away, please contact us personally and we would be happy to discuss this with you.

How are your boarding fees assessed?

Boarding fees begin the day your pet arrives, regardless of check-in time.

Your pet is welcome to check-in up to one hour before we close. For instance, if we open at 8 and close at 5, your pet may check-in any time between 8 and 4.

Similar to a hotel, check out time is noon. However, if you have requested a bath for your dog, check out time is nullified and you let us know what time you will be picking up.

Doggie day care is $13 per day. You may leave your dog for as little or as long as you want. If you want the full spa treatment, with play time and a bath, you will be charged for both.

Are you open year-round?

Yes we are! Our office is closed for certain holidays (see our list of closings below), and we do close the office early on Saturdays during the off-season, we are a year-round business.

Closings:

New Year's Day	Closed
Easter	Closed
Memorial Day	Open 8-12 only
Independence Day	Closed
Labor Day	Open 8-12 only
Columbus Day	Open 8-12 only
Thanksgiving Day	Closed
Christmas	Closed

We are open from 8-5 all Saturdays from Memorial Day weekend to the third weekend in September.

updated 10/2008