Pet Insurance Follow-Up
The news for our pet insurance agency is not good. The news for us is not good. The only good thing is that Pecan and Scout remain healthy (knock on wood please) and we haven’t had to visit the vet lately. That said, the news is not good!
So we signed up both dogs awhile ago and have yet to hear whether or not the company would cover Scout. We sent over everything they requested, followed up with multiple phone calls, but never got an answer. The pat response given by the company usually placed the blame on “missing paperwork from the vet.” Doubt that! Last week we called to cancel Scout’s policy, even though she had not been accepted as an insured. We figured that if they continued dragging their feet, pretty soon she’d hit the age cut-off and they could decline her then.
Pecan, the accepted one, poses a whole other set of problems. As a puppy, the company accepted him with open arms, probably only giving his required records a cursory glance thinking, “He’s a puppy. What can be wrong with him?” (I’m only guessing, you know). We submitted a claim for a day-long vet visit that included multiple x-rays and barium. I faxed the claim in January and the company is still waiting for “the vet to send in some of the required information.” Sound familiar? Our vet has sent in the information. I know this because I facilitated the process.
Meanwhile, while we wait, the company sends mailing after mailing, denying each and every claim. Wait. Each and every claim? We submitted ONE claim that somehow got fragmented into at least ten different claims, none of which is being accepted. How can this be?
Needless to say, we will not be continuing our relationship with pet insurance. I’m sticking with knocking on wood. It may not always work, but at least I’m saving mountains of paper and not causing more work for my vet’s office!
Tags: dogs, pet insurance