Money, or a lack of

February 22nd, 2010

We recently had a customer drop off his cat before a long, overseas trip. As usual, we asked about the unforseen emergency and how he would like us to proceed. Laughing a wry laugh, he said something about really only having about $100 for any such emergency so that makes it an easy decision.

Interestingly, I feel that this crazy economic time almost takes some of that pressure off of pet owners. When you don’t have money to spend on procedures, you don’t have the added pressure of trying to care for your ill pet while at the same time worrying about how in the world to pay for it.

Don’t get me wrong; in no way am I saying that a lack of money makes the process easier. However, for anyone who has ever been in that situation of having a very sick pet and wondering how to pay for it, not having the money decides for you. If you do have the money, at what point are you spending too much? When Scout was so sick, as the bill reached astronomic proportions, I would secretly worry and wonder if our credit card would go through. And then, what if it didn’t??? Would I have to look at the receptionist and say, “I’m sorry, but I don’t have any more money for this? I know we’ve put the dog through however many days of hospitalization and numerous tests and an exploratory, but we’ve run out of money.” When she was so sick, it was easy to say yes to the tests, to anything that would make her better. But then, each visit got harder. Would the hospital think less of us for finally saying that we couldn’t spend anymore on our dog? We own a kennel, for gosh sakes! How would that be perceived? And poor Scout; her last days would be filled with poking and prodding, not peace and love.

Another friend who has a lot more money than I do, said he would spend any amount to make his dog better. Some of my friends with less in the bank avoid the issue by avoiding the vet. If the pet is acting ill, then they try to make it comfortable and hope for the best. Others throw all reason away and yes everything that might prove to be a cure or an answer, only to then find themselves up to their eyeballs in debt.

My suggestion is to actually consider your options before anything happens, even for those of you with pet insurance. How much is reasonable to spend? At what point do you say no more, both financially and physically (thinking of the pet). Have these conversations before your emotions are involved, remembering that emergency vet care is expensive. If you and your spouse or partner are having trouble reaching a decision, do some research and talk with your vet about common veterinary expenses and those more common emergency vet expenses (cancer, renal failure, bloat, etc.). Have the serious conversation now. While you can never fully plan for anything, at least have something to work from, as opposed to sheer emotion.

When things go wrong

February 2nd, 2010

At an after-school activity the other day I watched as a child accidentally got hurt. The people in charge were very helpful and sent the child off with her parent. I’m not sure if the child went to the doctor or what, but I found myself thinking about the kennel and things that happen here.

We will be the first to say that accidents happen, even here. If you ever visit a kennel or day care facility that won’t fess up to bad things that have happened, then they are not being honest with you or themselves. I’ve heard lots of different stories being in the industry: pet sitters who have accidentally had the bird get out and the dog eats it; pet sitters whose charges have gotten away from them; groomers who have seriously cut a dog; kennels that have dropped a dog. The list goes on. We ourselves have had dogs literally escape the kennel or the walker. We’ve dealt with punctures in day care from other dogs. We’ve even had dogs die while with us. Trust me, nothing happens on purpose and it all eats at us. And eats at us.

Since we know that accidents happen, what is most important is how the kennel, day-care, pet-sitter, or facility reacts and responds to that accident. Our goal is to first treat the pet and to notify the owners. Once we know that the pet or the situation is stabilized, then we assess and discuss. Our primary goal, once we have taken care of the pet and the owner, is to ensure that the same mistake does not happen again.

In our situation, if the mistake is our fault or we feel we could have prevented the accident, then we will assume financial responsibility for a certain percentage of any accompanying bills. Many times, even when something happens that is clearly not our fault, out of good faith and customer service, we will also assume part of the bills. Once the pet is no longer in our care, we will follow up on the progress of the animal. Not only do we want to continue our relationship with that customer, we truly do value your pets as our own, and never want them to be in pain or be fearful coming to us.

We are up front about the fact that things happen here, very rarely, but they happen. I am sure that I have scared a customer or two, who say things like, “And if anything ever happened to my baby…” I very quickly stop them, letting them know that I cannot make that guarantee. We will do everything in our power to ensure the safety of your babies while they are with us, but accidents happen. Things happen.

Instead, what I can guarantee is that we don’t take any accident lightly and we do use every experience as a learning experience. We also never forget a situation, no matter how long its been. We’ve changed entire routines based on a minor accident with a pet in our care.

So the next time something happens, unless gross negligence is in play, watch how the situation is treated. Then pause to consider, if it was truly an accident and the situation has been handled as well as possible, has the shoe ever been on my own foot? Have I ever had things happen that I never meant to? Humans err. It isn’t a perfect system, but it allows us to grow and learn, and to continually be humble.

How Dogs Learn
 by Amber S. Morgan, CCTBS

January 15th, 2010

THE BIG THREE

One of the most important things a new dog trainer can learn are the three main principles in dog training: timing, consistency and motivation.

Armed with these three principles, you can train a dog to do just about anything! If you are ever finding yourself having difficulty in training, or if it seems to you that your dog is confused, ask yourself if you have fully observed the BIG THREE.

1.) TIMING
A dog has a period of 1.3 to 1.5 seconds in which to associate a cause with its effect. This means that the saying “catch them in the act” is absolutely true! This applies to both corrections and rewards and praise.

With rewards, it’s necessary to provide the dog with the reward at the exact moment the dog does what you like. If you’re teaching a “sit,” for example, you would want to provide the reward at precisely the moment the dog’s rear end hits the floor.

This is usually very difficult, however — by the time you have fetched the treat out of your pocket and moved towards the dog, the dog is now standing! And since we know that the dog associates the reward with what they were doing at the exact moment they received it, the dog will associate the reward with the standing, not the sitting you were trying to teach! This is why the advent of training with markers has become so popular; by teaching a dog that a word or a click is followed by a reward, it becomes much easier for the trainer to tell the dog exactly what it has done that has earned him a valuable reward. It is a highly effective way to communicate with a dog.

While a mistimed reward slows down learning, too many mistimed corrections can have even greater consequences. To correct a dog for breaking a “sit-stay” five seconds after he got up is meaningless. Again, the dog will believe he is being corrected for whatever he was doing at the moment he got up. If he gets up from his “sit-stay” and comes to you and you correct him, he will think he is being corrected for coming to you.

Also, too many mistimed corrections and your dog may begin to think that nothing they do is ever right, and they will shut down. This is called learned helplessness. Some dogs labeled submissive are actually not submissive by nature, but have acquired learned helplessness through bad training. It makes the dog insecure and it makes you, the trainer and owner, seem unpredictable and untrustworthy…and possibly scary. You can see how this could be detrimental – Mistimed corrections can not only slow down learning, they can also harm the relationship between you and your dog.

2.) CONSISTENCY
When training a dog, you must be very clear. There is no grey area. A rule is a rule is a rule. This means that if you do not want your dog to jump up on you when it’s raining and they have muddy feet, then they cannot be rewarded for doing it when it is sunny out.
If you’re in a great mood because you just got a promotion at work, you may happily greet your dog when they jump up on you when you get home. However, don’t be surprised when your dog doesn’t understand why you yell at them for jumping on you the next day when your car has just been side-swiped in the parking lot.

A dog that is allowed to jump on adults will not understand that they cannot jump on children or the elderly. Likewise, a puppy that is rewarded constantly for jumping up will turn into an adult that doesn’t understand why the rules have suddenly changed.

Again, this does more than make your dog confused on the issue of jumping, it can also make you seem unpredictable and untrustworthy. You must strive to be 100% consistent in your training! This will result in a dog that feels safe and secure knowing that there are well-defined rules and boundaries in their life with you and your family. As a bonus, you’ll also have a dog that doesn’t jump up on people… because they never get rewarded for it!

3.) MOTIVATION
A simple way to understand the concept of motivation is that a positive consequence makes a behavior continue and a negative consequence makes a behavior stop.

You communicate with your dog with praise and rewards when they do something you like. As a result, the behaviors that you reward will begin to occur more often. You communicate with corrections (a verbal “NO!,” a leash correction or withholding of the reward, etc.) when they make mistakes, or are breaking clearly defined rules. As a result, the behaviors you correct (if they are timed correctly!) will begin to decrease in frequency.

Both rewards and corrections must be motivational to the dog. You want your communication to be meaningful. That means that your rewards must be good enough that the dog is inspired to strive for it in the future. For example, if a dog doesn’t like to be petted on the head and that is the reward you use when he does something correctly, you have actually provided a negative experience for your dog!

If you are in a high-distraction environment, the reward you use for ignoring the distraction has to higher than the promise of the rewards the dog would get from paying attention to the distractions! You should know that some dogs prefer a game of fetch or tug to food, while others live for praise. Some dogs prefer Cheerios over steak! Let your dog tell you what they like…do not put your own preferences on your dog if you want your training to work well.

Likewise, negative consequences must be unpleasant enough to make your dog motivated enough to avoid them in the future. Too many “no, no, no, no, nos” said to your dog without any follow-through will simply become background noise. A correction should be enough to stop the behavior…no more and no less.

APPLYING THE BIG THREE
As you train, think of these factors: If your dog is not responding or is acting stressed or confused, ask yourself whether you are really being clear with your dog. Does your training fall into harmony with the BIG THREE? Is your timing correct? Is your training motivational? Are you being 100% consistent? If you are not answering “yes” to all of these questions, you cannot expect miracles from poor Fido. Practice every day!

Good luck, have fun, and happy training!


Dog Organ Donation

January 11th, 2010

Well, I am at a loss on this one. To say this is a Pandora’s box is an understatement. Yes, I am talking about organ donation for dogs.

The conversation started this morning when someone told me she had been asked to donate one of her dog’s kidneys to a littermate. I have to say I was a bit shocked, thinking, “You’ve got to be kidding me.” To me, it is a no-brainer. I love my dogs, but wouldn’t want to put my dog through either the donor or the recipient surgery. Heck, Kirsten and I are pretty sure that we wouldn’t put one of our dogs through an amputation again after our dog Rex, but that’s another story.

Of course the friend telling me this story was initially shocked, but after some thought, she felt torn. “What if it was my own dog needing a kidney?” she asked. “How am I to give consent for a dog that can’t give consent?”

To me, this really is still a no-brainer. I can certainly understand why people grapple with issues such as this. It is a personal choice. I wouldn’t put my dog through this. Would you? What am I missing in this issue?

The Best Breed

December 30th, 2009

Over Christmas, my family debated the merits of various dog breeds, often turning to Kirsten and me as the resident “experts” on the subject. While we have a lot of experience with a lot of different dog breeds, I don’t know that either of us would consider our knowledge to be anything more than an opinion based on a lot of experience. Since that is what we have a lot of, here’s what we know.

The most popular breeds are popular for a reason: dependability. A labrador retriever is a known entity. He will be easy-going, intelligent, and a good family dog (a shocking amount of fur comes out of labs though - invest in a really good vacuum cleaner).

Kirsten and I have noticed that the breeds we see the most have changed a bit over time with breeding practices. Golden retrievers are no longer “golden red” in color; they now tend to be “golden blonde.” Both goldens and labs have gotten really large in size. And where labs used to be somewhat laid back, they seem to have more hyperactivity (ADHD in dogs! Just kidding) and other emotional issues, such as not getting along with other dogs, anxiety, etc.

Popular dogs that don’t often make the popularity top ten are pretty steady in nature. They haven’t been overbred probably because they’ve never hit that top ten list that often leads people overbreed. Standard Poodles are a perfect example. Most people would laugh if someone said they wanted a standard poodle. We know that most poodles are super intelligent, very sweet, easy-going, and they tend to get along well with other dogs. (Note: we are being area specific. According to the Today Show, Standard Poodles are part of the nation’s top ten common dogs: http://today.msnbc.msn.com/id/28695663).

We also know that the more unique breeds are unique for a reason: they often require special owners willing to put up with the requirements of owning a unique breed. Shar-peis look really, really cute as puppies, but those adorable wrinkles create major skin problems. Great Danes are wonderful, gentle giants, but they have very short life spans, usually no more than eight to ten years. Italian Greyhounds are super cute and very loyal, but have ridiculously thin legs like toothpicks that can also snap like toothpicks requiring caution even when jumping off a bed or couch.

We are certainly not claiming to know everything about every breed. We also recognize that not every dog fits breed standards in every way. Snickers, one of our favorite Dachshunds, is not yippy like the majority of the breed. And Tess, a favorite dalmation, gets along very well with other dogs and is fabulous with kids, not typically common for the breed. All of us love it when a dog doesn’t fit the norm or the expected, such as the Akita who plays well with others.

We are also always pleasantly surprised when an unusual breed comes in. For instance, after sixteen years of being at the kennel, I had never met an Alaskan Klee Kai before this past spring. And I can only remember one Komondor, but Kirsten says she has seen them before. We’ve seen Catahoula Leopard Dogs, Fila Brasileiros, Chinese Cresteds, and other uncommon breeds. I am still waiting to see a Thai Ridgeback, a Catalburun, or any other number of interesting, unusual breeds we have yet to see.

And since we are all full of our own opinions, I’d like to know: what breed is your favorite and why? Write in and tell us!

Don’t forget the pets

December 8th, 2009

During the holiday season I am often filled with an overwhelming need to do for others. While I love the Santa thing, particularly since I have small children who still believe, for me this time of year always makes me feel grateful for all the good in my life. It also makes me feel the need to do more.

Since I am pretty sure I am not the only one who feels this way, I am gently reminding everyone that the food pantries welcome donations of pet food. We’ve all seen the headlines about the dire state of our food pantries, that numbers are up, food donations are down, and more and more people keep coming through the doors. Many of these people have never had to seek help. And many of these people rely on their pets for comfort in such trying times.

Ironically enough, while our food pantries can’t keep up with supplies, our shelters are struggling with the numbers of pets people have had to give up because of financial reasons. Either they can’t pay the vet bills, they can’t pay the food bill, or they have lost their job, which in turn affects housing.

Please, this holiday season, help those in need keep their pets right where they should be - with their families.

Ho! Ho! Ho! Oh no! How to have a safe holidays with pets

November 22nd, 2009

The holiday season is here and while we need to keep our pets safe all year, the winter holidays pose some interesting issues. If anything, we can all use a reminder!

1. Restrain yourself from “treating” your pet to holiday goodies. Instead, show your dog how much you love him by taking him on an extra long walk. Give your cat some extra attention and loving instead of human food treats. Not only is human food too rich for our pets, but so many of us go overboard with our own treats at the holidays, it is easy to lose track of just how many treats your pet is getting.

2. Mistletoe, holly, Christmas cactus, and Christmas trees can be poisonous to pets. When you look at the list of poisonous plants you might think it is a bit overwhelming, since so many of our favorite plants are on it! However, Christmas greens and the others I have listed above, while common at the holidays, are easy to control. Either don’t bring them into the house altogether, or carefully select a location where your pet can’t access it. For a detailed list of poisonous plants, complete with pictures, follow this link and under “Featured Highlights,” click on the “Have a Poison Free Holiday,” which will take you to the Poison Control Center page for the ASPCA. (Due to linking policies, I can’t provide the direct link to the pages I am referencing - sorry!).

3. Remember that some wrapped packages contain food. Sounds simple, but Kirsten and I will never forget one Christmas where, unbeknownst to us, quite a few of our package contained chocolate and other wonderful goodies. No, we truly didn’t know. (While I would like to think I can smell chocolate a mile away, I am not that skilled). We came home to two very full, very naughty, and very lucky dogs, who had spent the evening gleefully unwrapping our food presents and devouring them!

You could go to a lot of trouble trying to sniff out the food presents. You could put a baby gate around the tree to keep the presents out of reach. We’ve found that the easiest thing to do is to just crate the dogs when you leave. And to those of you who have those goody-two-shoe dogs that would never even think of grabbing a present or doing any counter-surfing, I am truly jealous! Luckily, Pecan and Scout are too short to surf, but if they could, they would! I’m sure they will be sniffing the presents under the tree!

4. Avoid the temptation to dress your dog in those adorable costumes for longer than a little while and do not leave them unattended with those costumes on. Bells, elastic materials, and pom-poms, can all easily come off and be ingested. Elastic can dig in and irritate (Do you remember any costumes throughout your life where the elastic dug in and would itch and hurt??? Think of your poor pet!).

5. Make good decisions regarding company. If your pet isn’t great with people around or if your company doesn’t love pets, try to make arrangements accommodating them. Pets can easily get stressed when new people are around or even if there are just too many people. As much as we love our pets, we crate them or bring them to the kennel when we have company. We know they are safe and not eating things they shouldn’t be and we know that they won’t be underfoot causing our guests to trip over them.

(Note: just because your guests have their own animals, does not mean they will love yours. I once sat through a very uncomfortable gathering with a lovely golden retriever who was just too much for our group that particular night. The hostess kept saying things like, “He doesn’t usually act like this.” Even though most of us have our own dogs, the dog just didn’t need to be there.)

6. Be very cautious with all candles at all times of the year. Wagging tails can easily knock over candles on low tables. Curious noses and whiskers can get burned. An inquisitive or playful animal can accidentally knock over a candle, which, if unattended, will cause a fire. I once forgot and left a candle burning in another room and only realized it when Puck, my cat, came flying into the room and I noticed that her fur had been singed. Scary to think that she could have really been hurt!

7. Be wary of placing any fragile or glass ornaments on lower limbs of your tree. Dogs and cats can easily knock them off. Our cats have always been fascinated by the tree and love batting at ornaments, often sending them flying off the tree and across the room. One of our odd dogs actually practices a dog form of tai-chi and circles the tree slowly over and over. Ornaments usually don’t survive that too well! While we’ve never actually had our entire tree tip over, we have lost ornaments and lights to our pets. The play pen or baby gate encircling the tree is actually a really good idea now that I think about it!

8. Avoid giving puppies for Christmas. Who really wants to house-train a dog in the winter? Who wants to try starting a walking program with your dog in the winter? Puppies need exercise. It’s hard enough getting my own exercise in the winter, much less making sure my dogs are fully exercised. Think long and hard about the timing of your puppy. And even though we don’t like to think this way, most Christmas presents lose their luster after the holiday decorations come down. Unless you bought a puppy for yourself under the guise of a present for the kids, you will be the main caretaker. It may take a few weeks, but you will be either feeding and walking the dog or constantly harping on your children to do so. How much nagging do you want to do?

9. At all times of the year, know what to do in case of an emergency and know some basic health signs to look for. Have the poison control number on hand: 800-213-6680. Go to their website to learn more: http://www.petpoisonhelpline.com/

I realize that this is not a comprehensive list so I encourage you to send me your thoughts. What have I missed? What are some of your holiday stories? Have you actually used the baby gate or had to call the poison control center for your pet?

In the meantime, have a wonderful holiday season. And instead of splurging on presents for your pet, I urge you to consider a donation of pet supplies to your local food pantry. You know how important your pet is to you. Help others feed theirs. This has been a tough year for many people and I’m sure their pets have helped them cope. Happy Holidays!

Do you own a cat? Or does your cat own you?

November 2nd, 2009

Jo’s take on cat ownership

I consider myself to be more of a dog person, but we’ve always had at least one, sometimes a half a dozen cats around the house. My son is very much a cat person, so for his 13th birthday I got him a kitten. She was just a tiny tabby cat with white paws and very long whiskers. He named her Fudge. She was impossible not to fall in love with.

Ben and Fudge

So with this new kitten he marched into parenthood. He took on all the responsibilities of being a pet owner: feeding and caring for her, and of course, changing the litter box. They grew quite close. She’d much rather curl up on his lap and snuggle with him versus anyone else in the house.

Now he is 15 and loves his little Fudge dearly. So the other day when I came home for lunch I had to think, “Who really owns who here?” I walked into the kitchen to find a small mouse lying on the floor. I called to my son and said, “Did you see the dead mouse out here?” (It is not unusual for the “less than pleasant” clean-up jobs to be left for mom). He said, “Yeah, Fudge caught it. I was letting her play with it.” I mentioned that it was kind of gross sitting out here and he very sincerely commented that she was having so much fun with it he didn’t want to take it away from her. He seemed quite proud actually. Now that she seemed to be done with her “toy” I asked him to please clean it up, which he did right away.

Later that night Fudge came up in the conversation and he began explaining her evening routine, where she sits on his lap by the computer and then at bedtime is carried to bed and promptly tucked in. It began to occur to me that she really has him wrapped around her little paw. Though she is an indoor cat he will often carry her around outside and let her nibble on grass. A meow or a nudge and he’s up to get her a snack. And she never goes without when it comes to toys, most of which he buys with his own money. I think she got more stuff for Christmas than anyone else!

Now we all love our animals very much. They bring us companionship and unconditional love. And cats most certainly have their own sophisticated way they show it. They are endearing and very clever. There seems to be a fine line that cats and their owners waver on as to who is in charge. It would seem in our house little Fudgy reigns supreme. So I have to ask you to think about your house - do you own your cat? Or does your cat own you?

Kennel Cough & Craig’s List

October 20th, 2009

We had to scratch our heads this morning when someone brought it to our attention that they saw a posting on Craig’s List about kennel cough and our facilities. We scratched our heads for a number of reasons, particularly the fact that we haven’t been contacted by any of our clients to let us know that their dog has kennel cough, nor have we ourselves noticed anything (we often are the first to notice and will let our customers know if we suspect a case of kennel cough).

Hmmm…a disgruntled customer? An angry neighbor? We won’t know because this person posted anonymously on Craig’s List. If you suspect your dog has kennel cough, call the kennel or day care facility directly. Posting anonymously to Craig’s List doesn’t allow us to address your concerns, nor does it allow us to follow a procedure we have in place to track kennel cough. As my friend Karen would say, “Put on your big girl panties and call us. Don’t hide behind anonymous postings!” (Sorry for offending anyone, but unless your job is in jeopardy or your family is at risk, own up to any criticisms or comments.)

I would like to thank you though for the opportunity to do another informative blog! Sometimes I need an idea, so thank you for that!

We have indeed suffered through cases of kennel cough throughout our almost forty years of business. In fact, three summers ago we even shut down our facility for two weeks to try to clear it out. Sixteen years ago, I knew of kennel cough, since it has always been a required vaccine, but didn’t ever hear of it. In fact, we were somewhat lax about the vaccine, even letting people have their dogs vaccinated the same day the dog was due to come in for boarding.

Like everything, kennel cough seems to have changed a bit though, and we are indeed seeing more cases of it in our area. Typically when we have it, other areas of the Cape will have it as well, usually in pockets. And, like the flu or a cold, it can be mild to severe in the numbers of dogs it affects. In certain areas of the country, veterinarians require the vaccine to be given every six months due to a higher incidence rate in that area. Here, the vaccine is usually an annual vaccine, but it depends on your vet.

Perhaps I should provide a definition of kennel cough. Kennel cough is a respiratory infection caused by both bacteria and viruses. It is rarely serious, but should be treated by a veterinarian. While there is a vaccine, like our human vaccines, it only covers so many strains of kennel cough, so yes, your dog can still get kennel cough even though she has been vaccinated. Signs of kennel cough are pretty simple: a hacking cough or “hard sneezing” like sound. Watch this video for an example: http://www.youtube.com/watch?v=zx7tveHyFqk

Some vets treat kennel cough with antibiotics, while others take a wait and see approach. On our end, we require all our boarding and day care pets to be vaccinated for kennel cough, following manufacturer’s guidelines that the dog be inoculated seven to ten days prior to boarding (I can’t tell you how many customers we have to turn away because of this policy). If we receive a phone call from a customer or suspect a dog staying with us has kennel cough, we start tracking. All employees are notified to keep an eye out for any potential new cases. From there, we keep an eye on a dog we suspect might have the cough if it is actually with us and will often call the vet immediately as a precaution. If we find that there are more than three confirmed cases, we start to let our customers know, focusing specifically on any pets for which the illness might actually be worse for them (puppies, elderly, ill, etc.). Our cleaning regime is stepped up to include bleach - bleaching the floors, the walls, the runs, sponges and cleaning towels, toys, the vacuum filters, the vacuum, the wash, etc. Our cleaning routine, while already at a high standard, is the main focus if we suspect any type of bug, not just kennel cough. We will also lime our play yards and let them sit a few days. And yes, we will even shut down our operations if need be. The wonderful thing about our new facility is that we can now shut down just the affected side if necessary.

We certainly don’t try to hide kennel cough from anyone. In fact, we even call around to other kennels and day cares in the area to inquire about their dogs, so we certainly put it out there so customers can decide what to do.

Kennel cough is a part of running a kennel, just like coughs and colds are a part of running a school or a day care. Some dogs will get it, others won’t. Most will have mild cases, but a few won’t. We’ve even known families of dogs where one will get it and another will not. If you suspect, call. Be responsible and let your kennel or day care know. Keep your pet away from other dogs until you are sure he isn’t coughing on anyone else. Call your vet. And don’t be ashamed and feel the need to post anonymous postings on Craig’s List! You aren’t helping anyone by fomenting anger (yes, some of our customers and our employees are angry at your post) and fear. Be informed and take corrective measures to insure the safety of your dog and others.

For more information, check out the following sites. They are all pretty similar in what they say, but are presented from various angles - boarding dogs, training dogs, day care, etc.

http://www.kennelcoughindogs.com/

http://dogs.lovetoknow.com/wiki/Kennel_Cough

http://www.workingdogs.com/deboerken_cough.htm

http://www.kgun9.com/Global/story.asp?S=11339267 (just a note - this one is fascinating because the owner of this facility doesn’t even require the vaccine!)

Our New/Old Business

October 17th, 2009

Over the course of the summer, we had quite the learning curve being in the new building. You see, while we had spent years (yes, years) researching and learning, and then what seemed like years securing the financing, working with the architect and then finally building the building, until we actually moved in, we never realized how much our business model would change just from moving into a new building. And while I would love to say that we had the foresight to plan for such change, we didn’t. Retrospect is a wonderful thing, isn’t it?

So, over the course of moving and settling in, we adjusted our business. Boy, did we hit the ground running! Some of the changes we were more than happy to make. The new building gave us an opportunity to correct and alter in a way that the old building couldn’t. There were those necessary changes that weren’t in our original plan, but were a must. Part of doing business though, and we know that we were able to improve upon an already solid product or service. And we were just thrilled to have an opportunity to take our business to a new level. All should be good, right?

Well, some of our two-legged customers are still adjusting to these changes. Since the early 1970’s we have basically run the day-to-day affairs as it related to the animals the same as always. Sure, we tweaked some things here and there, but for the most part, it was reliable. Now we’ve gone and changed what so many knew and expected.

I understand their frustration. Whenever I go to a favorite restaurant and find changes to a menu, I cringe, hoping I can find something similar to replace an old favorite. If I venture into a store and can’t find something they’ve always carried, it frustrates me. At the health club, my kids’ school, the doctor’s office, everywhere I go there is change. Honestly, I don’t always deal with such changes well, and often wonder what they’re thinking. I’ve even been heard to say, “I can’t be the only one who thinks this change is stupid!” Trust me, if you are frustrated, I get it.

More often than not, I end up eating those words and seeing the change as positive and usually necessary. Change in all aspects of our lives can be hard, but for businesses, it is inevitable and necessary to maintain a vital, thriving business. Yes, it is difficult to balance change with consistency. The consistency is found in the end product though. Is the customer (both two and four legged) leaving happy? Are we providing the absolute best service? Would we be happy as a customer here, even with the changes?

The answer to those questions is a resounding yes. We feel confident that our changes have helped us to up our already high level of care and provide more amenities and services. While we know that we will always look for ways to improve, and yes, change, we hope that all of you know that your pets are still the most important part of our day. And that will never change.